Hi..I have my Instagram account and suddenly stopped working on my samsung phone today...

GetHuman752938's customer service issue with Instagram from June 2018

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Help with my Instagram issue
Before contacting them, items GetHuman752938 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
GetHuman752938's next move: try the Instagram help center again.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman752938 will want to follow the link below to head to their help center. We will check on GetHuman752938 later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman752938's own words:
Hi..I have my Instagram account and suddenly stopped working on my samsung phone today showing an error close app or report issue. I uninstalled and installed the app on my samsung phone and forgot my p***word and tried getting my reset p***word link through email but I couldn't get any mails from @instagram.com*domain which I got previously. I checked my spam mails there is nothing in that. Please help me to login back to my Instagram account *Thank you *Srivalli
I trust that Instagram will make this right and come up with a resolution that is fair.
Help with my Instagram issue
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Instagram

Customer service issue
Reported by GetHuman752938
Jun 5th, 2018 - 16d ago
I have an issue with Instagram too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman752938 started working on this issue
Jun 5th 5:55pm