yzbob* was my account and it has been taken over by russian hackers. How were they able...

GetHuman-yzbob's customer service issue with Instagram from June 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-yzbob's own words
yzbob* was my account and it has been taken over by russian hackers. How were they able to change my email address without me getting a notification to my email that it had been changed?? Anyway... i don't mind whether you delete the account completely or whether you give me back my access but i wont have someone impersonating me online so I will continue to pursue this until i get a resolution. **you make it very difficult to resolve issue like this, your support site should incorporate a better solution to this type of issue. its obvious from google searching that it happens a lot and there are many frustrated people with the same issue.**Thanks for your assistance, hope to hear from you soon. **Bobby.
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Instagram

Customer service issue
Reported by GetHuman-yzbob
Jun 4th, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 419 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-yzbob started working on this issue
Jun 4th, 2018 8:37pm