Multiple issues affecting business page

GetHuman-aawosany's customer service issue with Instagram from June 2018

Help with my Instagram issue
The issue in GetHuman-aawosany's own words
Hi - This issue has NOT been fixed, **My page is abbeboo and I have about **k followers. Located in the US. **I’ve noticed multiple issues with my business page that has been going on for over a month ***Buttons missing – sometimes the “view insights” button shows, sometimes it doesn’t – really depends on the post*day*time***Some analytics are missing – I posted a video several days ago and there is still no info (N*A) on “profile views”***Followers are sending me messages that they are not seeing my posts and it could directly be related to why my viewership decreased significantly from **-**k views on videos to *k if I'm lucky within a month*(same with pics ***-*** likes on a pic, now its maybe ***). It's like the viewership gets throttled once it hits *** views - then the numbers go up extremely slowly**And lastly, my IG keeps crashing - I've deleted the app and reinstalled it but still having the same issue.**Hoping you can help me **My email is *****@***.com, or *****@***.com **Thanks in advance**Abbe
this is actually affecting my business negatively
if my page could be reviewed*analyzed*reset - anything to help mitigate these several issues, mainly the significant viewership decrease.
How GetHuman-aawosany fixed the problem
contact GetHuman! I don't know if it was something I did when sending messages to the Instagram page (which I heard seldom works) or maybe it just got fixed but after contacting GetHuman I was able to get feedback and follow up through email, which was pretty good service in my opinion
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Instagram

Instagram business
Customer service issue
Reported by GetHuman-aawosany
Jun 4th, 2018 - 2 years ago
Fixed
GetHuman-aawosany shared how to fix
Seen by 29 customers so far
Similar issue to 43 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-aawosany started working on this issue
Jun 4th, 2018 5:53pm
GetHuman-aawosany indicated the issue is not fixed yet.
Jun 4th, 2018 7:07pm
GetHuman-aawosany indicated the issue is not fixed yet.
Jun 4th, 2018 7:07pm
GetHuman-aawosany indicated the issue is not fixed yet.
Jun 4th, 2018 7:08pm
GetHuman-aawosany indicated the issue is not fixed yet.
Jun 4th, 2018 7:19pm
GetHuman-aawosany indicated the issue is not fixed yet.
Jun 4th, 2018 7:30pm
GetHuman-aawosany indicated the issue is not fixed yet.
Jun 4th, 2018 7:35pm
GetHuman-aawosany indicated the issue is not fixed yet.
Jun 4th, 2018 7:36pm
GetHuman-aawosany indicated the issue is not fixed yet.
Jun 4th, 2018 7:43pm
GetHuman-aawosany indicated the issue is not fixed yet.
Jun 4th, 2018 7:50pm
GetHuman-aawosany indicated the issue is not fixed yet.
Jun 4th, 2018 7:56pm
GetHuman-aawosany indicated the issue is not fixed yet.
Jun 4th, 2018 8:51pm
GetHuman-aawosany indicated the issue is not fixed yet.
Jun 4th, 2018 9:21pm
GetHuman-aawosany indicated the issue is not fixed yet.
Jun 4th, 2018 9:24pm
GetHuman-aawosany indicated the issue is not fixed yet.
Jun 4th, 2018 9:37pm
GetHuman-aawosany confirmed the issue is fixed. Hooray!
Jun 7th, 2018 7:46pm
GetHuman-aawosany confirmed the issue is fixed. Hooray!
Jun 7th, 2018 7:46pm
GetHuman-aawosany confirmed the issue is fixed. Hooray!
Jun 7th, 2018 7:46pm