An account listed as * ( furego*energy )*is claiming to sell a replica of thors hammer...

GetHuman-xthx's customer service issue with Instagram from June 2018

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Help with my Instagram issue
Before contacting them, items GetHuman-xthx may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
GetHuman-xthx's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-xthx will want to follow the link below to head to their help center. We will check on GetHuman-xthx later to make sure it's all set or try to help escalate.
Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue and preferred resolution, in GetHuman-xthx's own words:
An account listed as * ( furego*energy )*is claiming to sell a replica of thors hammer for $**.** and getting people to give credit card info. when i got a email receipt there was no way to contact company no website and no way to contact . their account is now listed as private. this is a TOTAL SCAM. I was bilked out of my money and have to go to my local bank to file a claim. I will never purchase anything from instagram again.
I trust that Instagram will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-xthx
Jun 4th, 2018 - 2 mons ago
I have an issue with Instagram too
Not resolved
Seen by 1 customer so far
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GetHuman-xthx started working on this issue
Jun 4th 2:46pm