So a long time ago I created an instagram account using my current email however I forg...

GetHuman-kieronre's customer service issue with Instagram from July 2018

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The issue in GetHuman-kieronre's own words
So a long time ago I created an instagram account using my current email however I forgot my password and because i was young I didn't know how to reset it. So in order to use Instagram I created a new account and used a phony email address ( My own fault Yes). However i hardly used this account until recent however i tried resetting my password only to notice it wasn't my email and there was no way to get back into the phony email i used. My phone number is correct however my email is not. I tried changing it to my current email however it said the email was already in use which then reminded me of my old email and the story i've just told you, I am hoping that you will be able to deactivate my old account in order for me to use my current email for my current account.**The old account has only * followers and * posts and is only following * people. If you're able to see the activity you'll realise that there hasn't been any activity in years. **To prove its my old account, my name is the same as my current and my facebook connected to it. It has the number ** at the end because my birthday is on the **th.

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Customer service issue
Reported by GetHuman-kieronre
Jul 5th, 2018 - 5 years ago
Seen by 21 customers so far
Similar issue to 5184 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account


GetHuman-kieronre started working on this issue
Jul 5th, 2018 12:01pm
GetHuman-kieronre indicated the issue is not fixed yet.
Jul 6th, 2018 6:04pm