About a week ago I tried to update my phone number on my Instagram business account as...

GetHuman-safira_b's customer service issue with Instagram from July 2018

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The issue in GetHuman-safira_b's own words
About a week ago I tried to update my phone number on my Instagram business account as I gave recently moved to Sweden from Costa Rica. Something went wrong and instead of changing from the Costa Rican number to the Swedish I received an email stating the opposite had happened. In that email you can click on a link if it is not correct so I did. But it still redirects me to a sms verification that sends to my old Costa Rican number I have no way to access. **I have read everything on the help page and I have reported a problem through the app, through my personal account I still have access to, several times. **I have received several emails from some kind of instagram*Facebook support sending me reset password links and asking for more information. I have used the links and get an automatic confirmation email that the password is changed, but I still get the sms verification prompt to my old number when I try to log in. **I gave replied to all the emails "support" sent me, where they specifically write "reply to this email with more information" but then I get no further reply back. Can you please help me?

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Instagram

Customer service issue
Reported by GetHuman-safira_b
Jul 5th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 5180 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-safira_b started working on this issue
Jul 5th, 2018 9:00am