Hello,* Hi my name is Rania and I got contacted you guys a couple of times and called...

GetHuman-artisval's customer service issue with Instagram from June 2018

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The issue in GetHuman-artisval's own words
Hello,* Hi my name is Rania and I got contacted you guys a couple of times and called about my problems on instgram. I always had a fine time getting on to the app I made my instgram July **** on a Android or a tablet but not on a iPhone. I started to get trouble logging in this Wednesday the ** of **** I login in on safari because I don't have space on my phone. But around one pm or two pm on that Wednesday it told me while trying to login in that there was a unusually a login in. I don't have access to the number or yahoo account in there because it was a old account and forgot the password. But I do believe is *****@***.com and I also believe the number is **********. On April ** or ** **** my account got hacked I believe. I believe they got into from my Facebook. And then change the yahoo to there to change the password. Then change it back to mine and I think the miss spelt it or did it on purpose to change my yahoo account a little different. The deleted all my ** post. I message you guys on a different email but I made this one so when I get my instgram back I can put this in there. I can prove to you that I am the person who owns this account the password is Pizza?** and I can describe the pictures that where once there and I know some of the dates I know that's there is only one dm conversation on there. The previous username was rxnxa*** then when they got into my account the change it to rxnxa** then call me and told me they password was Mama*** then I c
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Instagram

Customer service issue
Reported by GetHuman-artisval
Jun 2nd, 2018 - 2y ago
I have an issue with Instagram too
Fixed
Seen by 6 customers so far
Similar issue to 441 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-artisval started working on this issue
Jun 2nd, 2018 12:29pm
GetHuman-artisval indicated the issue is not fixed yet.
Jun 2nd, 2018 4:52pm
GetHuman-artisval indicated the issue is not fixed yet.
Jun 2nd, 2018 4:53pm