Dear instagram*I recently accidentally made another account and used the same email on...

GetHuman-edelmgal's customer service issue with Instagram from May 2018

Help with my Instagram issue
The issue in GetHuman-edelmgal's own words
Dear instagram*I recently accidentally made another account and used the same email on my two accounts. When i relised i had made a new account i disabled it . Then when i went back into the app to log into my account it said that there was a suspicious log in attempt and I followed the guidelines in the help center to change my password and i did but everytime i try log in it wont work even though my password is changed . I am now thinking the problem is the two emails the same . When i click on the link to change email in the help center it gives me directions to go to my account and press edit profile but i have no access to my account watsoever. I would like you to unlock my account or send me a link to change the email that acctually works . I would be so grateful if you could reply because its very very fustrating. *Kind regards, *Edel Gallagher
GetHuman-edelmgal did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-edelmgal
May 25th, 2018 - 6 mons ago
I have an issue with Instagram too
Fixed
Seen by 11 customers so far
Similar issue to 679 others
1 customer following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-edelmgal started working on this issue
May 25th 9:50pm
GetHuman-edelmgal indicated the issue is not fixed yet.
May 26th 11:33pm