Hacked account - Email, Phone number, login name (matias.kohut) doesnt work - account still life under hackers login name: keneth*******walker
GetHuman713788's customer service issue with Instagram from May 2018
Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman713788's own words
As first I tyied to change password, than I noticed that my mail doesnt exist in Instagram so I entred to my mailbox and found mail that on my Instagram account have been made some changes, I used link in mail because changes was not made by me, but links wer not working.*I opened application on mobile phone and tryied to login because it saves my user name (matias.kohut) and password for loging in on one click, but it doesnt works. Than I tryied to send link for loging into account via phone number, same there, doesnt works.*I tryied to find mail contact on support, wrote mail with attachments to mail *****@***.com*I tryied to find solution via help center but didnt find solution for my problem.*I tryied it with my friend who said he had same problem with instagram and he solved it, but we saw that any of the links from help center called "let us know" doesnt work, whole evening spend while trying to it by help center. ... Hello, * *I noticed that I cant log into my Instagram account. I tried to change password trough my mail and my mobile number, but it doesnt work. There are no emails coming or SMS.*I already found my account on instagram but the login name has been changed (hackers new login name: keneth*******walker ) and it seems that additional email adress is changed too because my doesnt work any more while finding it on instagram.*If you need I should send other signs for let you know ist my account and it have been stolen.*On my mail adress (*****@***.com), that one which I used for creating the instagram account, I see that two days before I recieved mail about account changes, but the links now doesnt work, so I cant do nothing with my account.* *Please bring my account back to me. Many thanks.* *Best regards,*Ing. Mat** Koh*t
I will like to have my account matias.kohut back, I got there my photos and videos, all my friends as followers and for me interesting people that I follows. *I still see my account with all staff I had there.
The link that you provide me as suggestion ( https:**help.instagram.com*contact****************?helpref*faq*content ) doesnt work, I tryied it on few mobiles and notebooks and it still loads nothing, its only white page, no options there.
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