Hacked account - Email, Phone number, login name (matias.kohut) doesnt work - account still life under hackers login name: keneth*******walker

GetHuman713788's customer service issue with Instagram from May 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman713788's own words
As first I tyied to change password, than I noticed that my mail doesnt exist in Instagram so I entred to my mailbox and found mail that on my Instagram account have been made some changes, I used link in mail because changes was not made by me, but links wer not working.*I opened application on mobile phone and tryied to login because it saves my user name (matias.kohut) and password for loging in on one click, but it doesnt works. Than I tryied to send link for loging into account via phone number, same there, doesnt works.*I tryied to find mail contact on support, wrote mail with attachments to mail *****@***.com*I tryied to find solution via help center but didnt find solution for my problem.*I tryied it with my friend who said he had same problem with instagram and he solved it, but we saw that any of the links from help center called "let us know" doesnt work, whole evening spend while trying to it by help center. ... Hello, * *I noticed that I cant log into my Instagram account. I tried to change password trough my mail and my mobile number, but it doesnt work. There are no emails coming or SMS.*I already found my account on instagram but the login name has been changed (hackers new login name: keneth*******walker ) and it seems that additional email adress is changed too because my doesnt work any more while finding it on instagram.*If you need I should send other signs for let you know ist my account and it have been stolen.*On my mail adress (*****@***.com), that one which I used for creating the instagram account, I see that two days before I recieved mail about account changes, but the links now doesnt work, so I cant do nothing with my account.* *Please bring my account back to me. Many thanks.* *Best regards,*Ing. Mat** Koh*t
I will like to have my account matias.kohut back, I got there my photos and videos, all my friends as followers and for me interesting people that I follows. *I still see my account with all staff I had there.
Well, I am just actively sharing my photos with my friends, everithing in accordance with terms of use. Never had problems with Instagram.
The link that you provide me as suggestion ( https:**help.instagram.com*contact****************?helpref*faq*content ) doesnt work, I tryied it on few mobiles and notebooks and it still loads nothing, its only white page, no options there.
I have an issue with Instagram too
How GetHuman713788 fixed the problem
We are waiting for GetHuman713788 to fix the problem and share the solution with the rest of us customers.
Please help with my Instagram issue
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Instagram email you?
This email address isn't valid


Customer service issue
Reported by GetHuman713788
May 24th, 2018 - 8 mons ago
I have an issue with Instagram too
Seen by 72 customers so far
Similar issue to 600 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman713788 started working on this issue
May 24th, 2018 9:12am
GetHuman713788 shared this issue with others over email
May 24th, 2018 12:08pm
GetHuman713788 indicated the issue is not fixed yet.
May 25th, 2018 4:08am
GetHuman713788 indicated the issue is not fixed yet.
May 25th, 2018 4:09am
GetHuman713788 indicated the issue is not fixed yet.
May 25th, 2018 10:17am
GetHuman713788 indicated the issue is not fixed yet.
May 25th, 2018 10:58am
GetHuman713788 indicated the issue is not fixed yet.
May 28th, 2018 5:02am