Salve,*mi chiamo Manuel Mascia e da ieri mio figlio Gabriele Mascia non riesce pi* ad a...

GetHuman-manuelma's customer service issue with Instagram from May 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-manuelma's own words
Salve,*mi chiamo Manuel Mascia e da ieri mio figlio Gabriele Mascia non riesce pi* ad accedere al suo profilo instangram @littl*teen. Credo che sia vittima di hackeraggio. Il profilo non * pi* collegato a Facebook, non ha pi* numero di recupero, * stata cambiata la mail di recupero, ed il profilo ora si chiama @adubi****. Vi prego di aiutarci. Il mio indirizzo email * *****@***.com oppure *****@***.com, il mio contatto telefonico * **********.**Certo di un vostro aiuto, attendo cortese riscontro.**Manuel Mascia
GetHuman-manuelma did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-manuelma
May 23rd, 2018 - 6 mons ago
I have an issue with Instagram too
Fixed
Seen by 2 customers so far
Similar issue to 303 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-manuelma started working on this issue
May 23rd 6:50pm
GetHuman-manuelma indicated the issue is not fixed yet.
May 23rd 8:33pm