My account susangail* has been hacked by an individual named Pat Fahey. If you search...

GetHuman711721's customer service issue with Instagram from May 2018

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Help with my Instagram issue
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GetHuman711721's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman711721 will want to follow the link below to head to their help center. We will check on GetHuman711721 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman711721 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman711721's own words
My account susangail* has been hacked by an individual named Pat Fahey. If you search susangail* you will see her name come up with a nude photo of her. I can not get into my account to change my password because every notice goes to her email account. I can not follow any steps you suggest because I can't get into the account in any form or shape. My name is Susan *** not Pat Fahey. I know I have blocked someone with that same picture before but they have found a way to steal my account and block me from access. I want my account back!!!! I have reported this to you several time in different formats but still no response. I want a response now!!!!
GetHuman711721 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman711721
May 23rd, 2018 - 6 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 533 others
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Timeline
GetHuman711721 started working on this issue
May 23rd 5:33pm