Last year, I created an account on my iPhone for a student council event. I now have to...

GetHuman-alannake's customer service issue with Instagram from May 2018

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The issue in GetHuman-alannake's own words
Last year, I created an account on my iPhone for a student council event. I now have to pass on ownership to the next class. While I am still logged in on my iPhone, I don't know the password, and every time I attempt to recover it using another device, I just get a text to my iPhone with a link that takes me back to the profile, but does not let me reset the password. In order to reset the password from my account, I have to know the old one and I don't. The reason I won't log out on my iPhone and see if it works then is that I don't want to risk never being able to access it again.
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Customer service issue
Reported by GetHuman-alannake
May 22nd, 2018 - 8 mons ago
I have an issue with Instagram too
Not resolved
Seen by 1 customer so far
Similar issue to 131 others
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GetHuman-alannake started working on this issue
May 22nd, 2018 6:23pm