This problem has not been fixed I still need help

GetHuman-sajer's customer service issue with Instagram from May 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sajer's own words
I went to look at my Instagram this morning and it said that I had been locked out. So I tried to log back in but it’s been so many years since I set up Instagram I don’t remember any passwords or anything. So I had my daughter take a screenshot of my Instagram and I can see that somebody else is there it’s a hacker what do I do can you please call me can I talk to somebody I’m not text savvy I don’t know how to fix this **********
GetHuman-sajer did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-sajer
May 21st, 2018 - 6 mons ago
I have an issue with Instagram too
Fixed
Seen by 7 customers so far
Similar issue to 332 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-sajer started working on this issue
May 21st 4:48pm
GetHuman-sajer indicated the issue is not fixed yet.
May 21st 5:51pm
GetHuman-sajer indicated the issue is not fixed yet.
May 21st 6:14pm
GetHuman-sajer indicated the issue is not fixed yet.
May 21st 6:15pm
GetHuman-sajer indicated the issue is not fixed yet.
May 21st 6:45pm