Remove platinum*mdm under Malik Torres

GetHuman696924's customer service issue with Instagram from May 2018

Help with my Instagram issue
The issue in GetHuman696924's own words
Remove username platinum*mdm under Malik Torres.*Keep Platinum*mdm under Platinum ... I have an account I had set up when I was in prison under platinum*mdm by my stepsister, who has forgotten the password.* I now have another account under Platinum*mdm as well. So I have two accounts with the same moniker. * I would like the recently active one to remain and the one I had done while incarcerated deleted.
Accounts are consfused by Instagram visitors.
Remove Platinum*mdm under the name Malik Torres amd leave username platinum*mdm under Platinum, my active site.
I pay for promotion. I can't promote my site effectively when other account still exists.
Called. Tried deleting account. Don't have password to the Malik Torres account or email it was set up on.
I have an issue with Instagram too
How GetHuman696924 fixed the problem
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Instagram

Username platinum*mdm under Malik Torres
Customer service issue
Reported by GetHuman696924
May 18th, 2018 - 10 mons ago
I have an issue with Instagram too
Fixed
Seen by 6 customers so far
Similar issue to 219 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman696924 started working on this issue
May 18th, 2018 4:15pm
GetHuman696924 indicated the issue is not fixed yet.
May 18th, 2018 5:29pm
GetHuman696924 indicated the issue is not fixed yet.
May 18th, 2018 5:30pm
GetHuman696924 indicated the issue is not fixed yet.
May 19th, 2018 5:20pm
GetHuman696924 indicated the issue is not fixed yet.
May 19th, 2018 5:27pm