Hello,**My name is Natt and I am writing an email to you because I really want to gain...

GetHuman-mi_u's customer service issue with Instagram from May 2018

Help with my Instagram issue
The issue in GetHuman-mi_u's own words
Recover my account ... Hello,**My name is Natt and I am writing an email to you because I really want to gain access back to my account. I am VERY disappointed within the Instagram Support team not assisting me with my case. I provided them with proof of me owning the account and they still denied to help me because the request was submitted off another email, even though I explained everything perfectly to them, I even asked to be redirected to the higher support team but they didn't want to. I was born & raised in Thailand. Around * or so years ago, I moved to England for a life changing experience (got offered a really good job in the engineering field) that had a lot of better pay in England rather than Thailand. I am reaching out for some serious, help about recovering my Instagram account I created back in around ****. A month ago from now, I was hacked. I realised that I had certain social media accounts that were attached to my email, I created these accounts a few years ago. I had a text from Hotmail saying how my email was hacked and somebody gained unauthorised access to my personal email that I actually used for everything. Me being so scared (due to very important emails on that email) I wanted to change my passwords for absolutely everything. Whether it was to do with LinkedIn, Facebook, Instagram, Twitter, Xbox, and more. When I attempted to login to my hotmail, it redirected me to an account recovery page, I filled out a form, and I got told that I'd have to wait a few days for Microsoft to investigate my account and see what's been going on. Eventually I got so mad and protective, I ended up ringing Microsoft and had an ongoing call of * hours begging to sort my account out before it gets fully compromised and all my information is leaked. On the call, a team member of theirs said how the email will be locked until they can sort it out and they would notify me on my back up email, so I said sure. Until this day, I have not retrieved access back to my original email, but all I know is that my information is safe because the account is locked. I had to talk to my bank and explain to them what happened and they successfully changed emails for me. I left social media till last because all of the most important stuff comes first. The bank had no problem whatsoever with me changing emails. Can you please change my email for my personal instagram account before the hacker gets access to it? When I tried to log into the account, it came up with a suspicious login or something like that. It has a button to send a code to the email but unfortunately I have no access to the email being as it's locked and I'm not sure whether the emails even send to that email anymore anyway, eitherway, the email is permanently locked. I have a new email and the reason I switched email providers is because the help support and recovery etc on Microsoft's side is absolutely terrible. I was fuming because I couldn't retrieve my email back, that I created a very long time ago. I will provide you with any information you need in order to get my account back. I don't want my instagram to be hacked it has a picture of one of the family members that unfortunately are not here anymore. Please can you help me I want my email address changed on the account and I want to change my password for the account, I want to unlock it as soon as possible. Hopefully I can get my account back, I'll provide any information I can provide you with, including the current password for the instagram or literally anything. I created the instagram around near the end of **** maybe even **** I'm not too sure but it was a long time ago and on top of that, I even made another Instagram account to fill out the hacked account form but as I stated, Instagram won't help me because it's submitted off another account even though I gave them proof of ownership, I included bank statements, marriage certificate and a death certificate of my brother. I will give you the case numbers if you would like. Please help me I need to get my account back as soon as possible. I have also listed the details for my account, thank you.
They didn't assist me in my case because the request was made off another account, very stupid.
I want them to change the emails so that I can gain access back to the email.
I've been trying to recover my account for ages and I absolutely love Instagram.
Everything.
I have an issue with Instagram too
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Instagram

Instagram
Customer service issue
Reported by GetHuman-mi_u
May 16th, 2018 - 10 mons ago
I have an issue with Instagram too
Fixed
Seen by 14 customers so far
Similar issue to 620 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-mi_u started working on this issue
May 16th, 2018 3:19pm
GetHuman-mi_u indicated the issue is not fixed yet.
May 16th, 2018 4:25pm
GetHuman-mi_u indicated the issue is not fixed yet.
May 18th, 2018 6:46am