Someone hacked my account and I am not able to access it. My name is Jim Smith. My acco...

GetHuman-mistrtrk's customer service issue with Instagram from May 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mistrtrk's own words
Someone hacked my account and I am not able to access it. My name is Jim Smith. My account is mistrtrkr. I started a new one under this name but would like my original back. The user name I saw attached to my account is erich*******monty. I have warned my friends about this. I have a lot of pictures on that account that I would like to have access to. I would appreciate any help you can give me. Thank you.
GetHuman-mistrtrk did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-mistrtrk
May 16th, 2018 - 10 mons ago
I have an issue with Instagram too
Fixed
Seen by 6 customers so far
Similar issue to 107 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-mistrtrk started working on this issue
May 16th, 2018 12:50pm
GetHuman-mistrtrk indicated the issue is not fixed yet.
May 16th, 2018 4:50pm
GetHuman-mistrtrk indicated the issue is not fixed yet.
May 17th, 2018 12:52pm