My name is Kyle Barbato and I represent Joshua Ravin, major league baseball player for...

GetHuman-joshlast's customer service issue with Instagram from May 2018

Help with my Instagram issue
The issue in GetHuman-joshlast's own words
My name is Kyle Barbato and I represent Joshua Ravin, major league baseball player for the Atlanta Braves.* Joshua Ravin has been a verified user since September of **** as he is a public figure and professional athlete.***As of May *th, Joshua Ravin has been unable to log into his Instagram account.* The problem started when Joshua purchased a new android cell phone and tried to log into his Instagram account on his new phone.* After multiple failed attempts, Joshua is still unable to log into his account.* He's tried to reset his password but that action doesn't work and as of this morning, he's seeing a message that says his e-mail address is not recognized.*****We are concerned that his account has been compromised and that his e-mail address has been changed without his knowing or doing.***Joshua is a public figure with a strong following and we can't risk potential problems through Instragram.* Joshua is attached to this e-mail for coverage.**How can we solve this problem together?*****Thank you,***Kyle Barbato
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Instagram

Customer service issue
Reported by GetHuman-joshlast
May 14th, 2018 - 10 mons ago
I have an issue with Instagram too
Fixed
Seen by 5 customers so far
Similar issue to 63 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-joshlast started working on this issue
May 14th, 2018 5:53pm
GetHuman-joshlast indicated the issue is not fixed yet.
May 15th, 2018 7:38pm
GetHuman-joshlast indicated the issue is not fixed yet.
May 17th, 2018 7:12pm