My Instagram account was hacked and my username, email and password have been changed...

GetHuman668616's customer service issue with Instagram from May 2018

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189 similar
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8 following
Help with my Instagram issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman668616's own words
My Instagram account was hacked and my username, email and password have been changed. I already made a report to Instagram and they sent me a link to re access my account but that link was invalid. They wont send me another link and they replied saying my issue has been resolved but it clearly has not. After that they have ignored all of my emails. I still do not have any way to log in to my account. I would like Instagram to email me back with a valid link so i can access my account and change my information so that the hacker no longer can get into my account.
This is especially frustrating because i have been sending emails but have not been helped. It seems as if my emails are not being read and i get an automated response.
I would like help im re accessing my account before the hacker deletes all my photos
I have been using Instagram since i believe it first came out.
I have tried varies ways to contact Instagram and filled out report forms but still no luck in getting my issue resolved.
I have an issue with Instagram too
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Instagram

Instagram
Customer service issue
Reported by GetHuman668616
May 9th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 66 customers so far
Similar issue to 189 others
8 customers following this
Follow this issue to see how it gets fixed
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman668616 started working on this issue
May 9th, 2018 6:39am
GetHuman668616 indicated the issue is not fixed yet.
May 9th, 2018 8:46am
GetHuman668616 indicated the issue is not fixed yet.
May 9th, 2018 8:49am
GetHuman668616 confirmed the issue is fixed. Hooray!
May 10th, 2018 8:09am