Last Thursday I was unable to sign into my Instagram account I used my other account th...

GetHuman666642's customer service issue with Instagram from May 2018

Help with my Instagram issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman666642's own words
Last Thursday I was unable to sign into my Instagram account I used my other account that I hardly use did a search and found my name with someone else,s ontop I was hacked I tried to call Instagram then Facebook and The number that was on Google belonged to scammers they told me they would remove if I got an iTunes card for *** dollars which I did and they asked for * more cards then I knew I was being scammed. I don't understand how someone hacked my account and using it I feel so violated I want this removed they are using my photos and I cannot do anything about it there is nobody to call please if someone can help me remove this... My name is Christina Lista above my name on Instagram is the person that hacked my account is Erich******Weston please contact me ***-***-****
GetHuman666642 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman666642
May 8th, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 13 customers so far
Similar issue to 120 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman666642 started working on this issue
May 8th, 2018 4:25pm
GetHuman666642 indicated the issue is not fixed yet.
May 8th, 2018 8:28pm
GetHuman666642 indicated the issue is not fixed yet.
May 8th, 2018 9:14pm
GetHuman666642 indicated the issue is not fixed yet.
May 11th, 2018 5:49pm