I had an instagram account linked to my original email and I cannot log into it anymore...

GetHuman-hergottb's Recover Account issue with Instagram from May 2018

76069 similar
0 following
Help with my Instagram issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Instagram help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-hergottb's own words
I had an instagram account linked to my original email and I cannot log into it anymore. Someone has taken my username and another user name pops up over my original user name. I found this out by creating another instagram account using my original email and searched "myself" and there I was but as soon as I type my old user name, anther user name comes up covering it up. I cannot access it to change settings or passowrod as it is on a private setting. I want to restore or delete it altogether but need help with this as I cannot reset password as it does not recognize my original email associated with the account.
GetHuman-hergottb did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-hergottb fixed the problem
We are waiting for GetHuman-hergottb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-hergottb fixes it.
This email address isn't valid


Recover Account issue
Reported by GetHuman-hergottb
May 1st, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 20 customers so far
Similar issue to 76069 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman-hergottb started working on this issue
May 1st, 2018 9:44pm
GetHuman-hergottb indicated the issue is not fixed yet.
May 4th, 2018 10:56pm