Teach your drivers how to read and determine apartment numbers. This is a big problem...

GetHuman6129827's Track an Order issue with Instacart from May 2021

Help with my Instacart issue
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman6129827's own words
Get groceries delivered ... Teach your drivers how to read and determine apartment numbers. This is a big problem here with every delivery...and I use a lot. At least after delivering to wrong address, the driver realized his error and made it to my apt. Correctly after I waved him down in the rain.**I request a **% credit on my account.
How to read apartment addresses. The BIG number is the city street number. Each building has a different number ...like houses in a row. The little numbers are the apartment numbers and all buildings start with ***. It’s confusing because each building has a ***, etc. Apartment numbering has always been a problem. Now more and more large apartment complexes are being built. The driver did realize his error and fixed it after ** minutes in the rain.
Living in a booming economy on a big weekend.
It’s ok.
We are going to see if apartment manager can create a better way to let all delivery drivers know how apartment numbering works. UPS and FedEx and USPS have same problem. Actually schools no longer teach any common sense math, so I guess we are out of luck**
How GetHuman6129827 fixed the problem
I follow the driver on my cell phone and can see is he is confused and lost.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Instacart customer problems.
How do I report a problem with my Instacart order?How do I get a refund from Instacart?
Do you have a customer issue as well?
We can help you get Instacart's attention and get better help faster. Tap below to get started.
Having Instacart issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Instacart

Instacart grocery delivery
Track an Order issue
Reported by GetHuman6129827
May 30th, 2021 - 2 months ago
Fixed
GetHuman6129827 shared how to fix
Seen by 3 customers so far
Similar issue to 6712 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman6129827 started working on this issue
May 30th 8:28pm
GetHuman6129827 confirmed the issue is fixed. Hooray!
May 31st 1:58am
GetHuman6129827 confirmed the issue is fixed. Hooray!
May 31st 2:08am

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies