Teach your drivers how to read and determine apartment numbers. This is a big problem...

GetHuman6129827's Track an Order issue with Instacart from May 2021

Help with my Instacart issue
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman6129827's own words
Get groceries delivered ... Teach your drivers how to read and determine apartment numbers. This is a big problem here with every delivery...and I use a lot. At least after delivering to wrong address, the driver realized his error and made it to my apt. Correctly after I waved him down in the rain.**I request a **% credit on my account.
How to read apartment addresses. The BIG number is the city street number. Each building has a different number ...like houses in a row. The little numbers are the apartment numbers and all buildings start with ***. It’s confusing because each building has a ***, etc. Apartment numbering has always been a problem. Now more and more large apartment complexes are being built. The driver did realize his error and fixed it after ** minutes in the rain.
Living in a booming economy on a big weekend.
It’s ok.
We are going to see if apartment manager can create a better way to let all delivery drivers know how apartment numbering works. UPS and FedEx and USPS have same problem. Actually schools no longer teach any common sense math, so I guess we are out of luck**
How GetHuman6129827 fixed the problem
I follow the driver on my cell phone and can see is he is confused and lost.
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Instacart grocery delivery
Track an Order issue
Reported by GetHuman6129827
May 30th, 2021 - a year ago
GetHuman6129827 shared how to fix
Seen by 6 customers so far
Similar issue to 6712 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address


GetHuman6129827 started working on this issue
May 30th, 2021 8:28pm
GetHuman6129827 confirmed the issue is fixed. Hooray!
May 31st, 2021 1:58am
GetHuman6129827 confirmed the issue is fixed. Hooray!
May 31st, 2021 2:08am

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