My last three orders have each been mixed with a second order the shopper was working...

GetHuman-jgkneuer's customer service issue with Instacart from March 2021

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman-jgkneuer's own words
My last three orders have each been mixed with a second order the shopper was working.***. In the first case the shopper had both orders in her car, but said she couldn't fix things until she got on line with a "higher authority" (can't remember just what she called them). She left but later, having successfully reached them, she returned with the correct order.***. I got my order, but on unpacking found that I had also received somebody else's * pound package of porchelle prima sliced pork ($**.**) which I had no way of returning. Tasted good.***. Today on unpacking you hit * for *, but I got a can of Minestrone soup in place of a pound of spinach*fette*quinoa salad.**This is clearly the result of an apparently recent management decision to double-book harried gig shoppers to manage a correct sort of two orders through a busy checkout.**BACK TO THE DRAWING BOARD for your bean counters!**Joseph G . Kneuer, PhD, LLC*DBA LnCb Consulting

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Customer service issue
Reported by GetHuman-jgkneuer
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 15523 others
0 customers following this

Timeline

GetHuman-jgkneuer started working on this issue
Mar 24th 3:46pm
GetHuman-jgkneuer shared this issue with friends on Facebook
Mar 24th 3:50pm