I am an employee who's account has been denied reactivation due to a batch that was del...

GetHuman-rtautua's customer service issue with Instacart from March 2021

Help with my Instacart issue
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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman-rtautua's own words
Deliver groceries to customer ... I am an employee who's account has been denied reactivation due to a batch that was deleted by an instacart agent causing me not to deliver groceries to a customer. I was asked to return the groceries to the store and show the receipt. I did this and my account was deactivated immediately after I confirmed compensation for this order.
They deactivated my account stating I failed to deliver an order that was deleted by them. When I provided proof of these messages to show the agent stated the batch was deleted and to return the items to be compensated half the pay as well as photos of the receipts that showed all items were returned, my appeal was still denied. This is very frustrating as I did all that I was instructed to do when the error was not even mine.
Reactivation of my account
I have worked for this customer per diem for the last * years. This has been extra income for me and my family and now a mistake on the company's end is costing me to lose this, isn't fair at all. When trying to reach out to anyone, it's merely impossible and I have to depend on an email address which I seem to be getting the same automated response. It doesn't seem as if anyone is actually looking at the evidence that I provided nor reading into the situation. Otherwise, it's quite obvious that my account shouldn't be deactivated for the reasons they provided.
Emailing every email listed on their website. Called customer care. Contacted labor and industries. Wrote a letter to Instacart HQ.
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Customer service issue
Reported by GetHuman-rtautua
Mar 23rd, 2021 - 2 years ago
Not resolved
Seen by 90 customers so far
Similar issue to 15553 others
0 customers following this


GetHuman-rtautua started working on this issue
Mar 23rd, 2021 12:38am