I got an instant headache when I woke up this morning and saw my email from Instacart t...

GetHuman-veduppal's customer service issue with Instacart from February 2021

Help with my Instacart issue
The issue in GetHuman-veduppal's own words
I got an instant headache when I woke up this morning and saw my email from Instacart that I signed up for membership and my visa was charged for ***.** without any notification. I am a senior citizen with limited resources and could have got a heart attack. First of all I never agreed to membership. Second I never signed up for membership. . Third I never authorized any debit to my credit card. This is disgusting and a blatant unauthorized unliateral use of my credit card information which I feel like reporting to the authorities. I made a few purchases through Instacart and paid the fees that were requested on each purchase. After seeing the email I called the iInstacart number *********** and spoke to someone named Diana who said the subscription will be cancelled and my credit card will be refunded ***.**. Now I will be stressed further until I see the credit on my account. Please ensure immediate credit to my account. I should be compensated for the stress and anxiety I am going through now especially since I am unwell and receiving medical treatment.

GetHuman-veduppal did not yet indicate what Instacart should do to make this right.

How GetHuman-veduppal fixed the problem
I contacted instacart by phone and they cancelled the subscription charge which I did not authorize. It was done immediately. I am never using instacart again for fear of repeat of such incidence .
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Instacart

Customer service issue
Reported by GetHuman-veduppal
Feb 10th, 2021 - 5 months ago
Fixed
GetHuman-veduppal shared how to fix
Seen by 9 customers so far
Similar issue to 15506 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman-veduppal started working on this issue
Feb 10th 2:04pm
GetHuman-veduppal confirmed the issue is fixed. Hooray!
Feb 10th 2:05pm
GetHuman-veduppal confirmed the issue is fixed. Hooray!
Feb 17th 11:21pm

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