Put specific instructions for the delivery. This was not followed. Email said order h...
GetHuman-jcekiert's Report a Problem issue with Instacart from December 2020
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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman-jcekiert's own words
Put specific instructions for the delivery. This was not followed. Email said order had been delivered. We did not have it. We are living in our RV. Thought he may have dropped the order off at the Office and did not call us. My husband got in the car to drive up to the office. As he passed site ** he noticed bottled water that he knew I had ordered. He stopped got out the sure enough that was my order. We are not in site ** and have not been for months. My specific instructions state site **. This same thing happened last time and the driver stated that she could not see the instructions. What do I believe? I ordered * lbs of tomatoes and received two small tomatoes. Wrong rolls, I ordered the mini rolls. The driver made no effort to contact me regarding replacements. Not to mention dropped the order off at a site that was not ours, and did not follow the delivery instructions.
GetHuman-jcekiert did not yet indicate what Instacart should do to make this right.
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