Put specific instructions for the delivery. This was not followed. Email said order h...

GetHuman-jcekiert's Report a Problem issue with Instacart from December 2020

Help with my Instacart issue
First: share to improve GetHuman-jcekiert's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jcekiert may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman-jcekiert's own words
Put specific instructions for the delivery. This was not followed. Email said order had been delivered. We did not have it. We are living in our RV. Thought he may have dropped the order off at the Office and did not call us. My husband got in the car to drive up to the office. As he passed site ** he noticed bottled water that he knew I had ordered. He stopped got out the sure enough that was my order. We are not in site ** and have not been for months. My specific instructions state site **. This same thing happened last time and the driver stated that she could not see the instructions. What do I believe? I ordered * lbs of tomatoes and received two small tomatoes. Wrong rolls, I ordered the mini rolls. The driver made no effort to contact me regarding replacements. Not to mention dropped the order off at a site that was not ours, and did not follow the delivery instructions.

GetHuman-jcekiert did not yet indicate what Instacart should do to make this right.

How GetHuman-jcekiert fixed the problem

We are waiting for GetHuman-jcekiert to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Instacart customer problems.
How do I report a problem with my Instacart order?How do I get a refund from Instacart?
Do you have a customer issue as well?
We can help you get Instacart's attention and get better help faster. Tap below to get started.
Having Instacart issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Instacart

Report a Problem issue
Reported by GetHuman-jcekiert
Dec 6th, 2020 - 3 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 15113 others
0 customers following this

Timeline

GetHuman-jcekiert started working on this issue
Dec 6th, 2020 7:48pm