Put specific instructions for the delivery. This was not followed. Email said order h...

GetHuman-jcekiert's Report a Problem issue with Instacart from December 2020

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The issue in GetHuman-jcekiert's own words
Put specific instructions for the delivery. This was not followed. Email said order had been delivered. We did not have it. We are living in our RV. Thought he may have dropped the order off at the Office and did not call us. My husband got in the car to drive up to the office. As he passed site ** he noticed bottled water that he knew I had ordered. He stopped got out the sure enough that was my order. We are not in site ** and have not been for months. My specific instructions state site **. This same thing happened last time and the driver stated that she could not see the instructions. What do I believe? I ordered * lbs of tomatoes and received two small tomatoes. Wrong rolls, I ordered the mini rolls. The driver made no effort to contact me regarding replacements. Not to mention dropped the order off at a site that was not ours, and did not follow the delivery instructions.

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Report a Problem issue
Reported by GetHuman-jcekiert
Dec 6th, 2020 - a year ago
Not resolved
Seen by 17 customers so far
Similar issue to 15113 others
0 customers following this


GetHuman-jcekiert started working on this issue
Dec 6th, 2020 7:48pm

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