I ordered from *Shop *Rite in Bel Air, MD. Paid the bill, paid the tip and then seemin...

GetHuman5191741's customer service issue with Instacart from August 2020

Help with my Instacart issue
Before contacting them, items GetHuman5191741 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman5191741's own words
I ordered from *Shop *Rite in Bel Air, MD. Paid the bill, paid the tip and then seemingly out of the blue I had a credit card charge from Instacart. I didn't even know who or what Instacart was! I was afraid to order groceries again fearing that they were going to again charge me some large amount. If this is some kind of yearly membership fee -that is one thing-but I don't remember the company coming into the deal with Shop-rite. Now I am starting to understand that they try to trick people and so, again, if I just knew this *was a once a year fee that would be one thing - but I feel as though I will probably end up cancelling and losing my money. They obviously take great effort in hiding any reviews. I also noted that it seemed they gave themselves pretty free *reign to do whatever they wanted to do with respect to raising fees, etc. and letting you know after the fact. Sneaky. I will see if there is anyone that can speak to me and explain what I got myself into and will probably end up having to get myself out of - don't they know I will, if unsatisfied, warn everyone I know? Deborah Lister- *** ***-**** home or *** ***-**** cell. I am probably being naive thinking that an agency like your's actually operates to help at no cost to the consumer. At least that is what the naive part of my brain is thinking.

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Instacart

Customer service issue
Reported by GetHuman5191741
Aug 23rd, 2020 - 8 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 19616 others
0 customers following this

Timeline

GetHuman5191741 started working on this issue
Aug 23rd, 2020 8:33pm
GetHuman5191741 shared this issue with others over email
Aug 23rd, 2020 8:34pm

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