I was a instacart shopper and i got deactivated because of my "cancelation rate" i dont...

GetHuman5147799's customer service issue with Instacart from August 2020

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The issue in GetHuman5147799's own words
I was a instacart shopper and i got deactivated because of my "cancelation rate" i dont see the problem in having to cancel a batch that i had accepted but needing to cancel because of car issues. i understand if it was in believe the order which means either taking customers groceries home or just not bothering contacting help care about a issue and leaving order in half. but cancelling a order before staring it i really dont see a problem things can happen on the way. im just trying to get back on shoppers i miss doing it i enjoyed helping others and from my point of view i never had a issue with my usual customers they were really happy to see me everytime

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Instacart

Customer service issue
Reported by GetHuman5147799
Aug 10th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 19575 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman5147799 started working on this issue
Aug 10th, 2020 8:13am
GetHuman5147799 indicated the issue is not fixed yet.
Aug 10th, 2020 3:03pm

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