GetHuman5059508's Report a Problem issue with Instacart from July 2020
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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman5059508's own words
Not get substitutes! ... I order groceries for several people through Ralphs, and some of us are on special diets. I specifically state NO SUBSTITUTES, yet we continually get multiple substitutes and the problem is getting worse.**A recent order was for low sodium roast turkey with no substitutes in the special instructions indicator, yet $** of deluxe ham was delivered! They're not even the same color! These are tough times, and she couldn't afford to pay $** for something absolutely forbidden on her special diet.**Another time eggbeaters was ordered with no substitutes, yet something called Oat Milk was delivered - it was the same color container as the eggbeaters.**The most recent order contained substitutes for sugar free lime jello, lite string cheese sticks and the third we couldn't even identify! They were all for those on special diets.**How we we resolve this continuing problem?
Money is tight and we can't afford to pay for things we can't use
IF THEY CAN'T READ, DON'T HIRE THEM!!!!!!!!
We've been customers of Ralphs for over ** years.
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