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GetHuman5059508's Report a Problem issue with Instacart from July 2020

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The issue in GetHuman5059508's own words
Not get substitutes! ... I order groceries for several people through Ralphs, and some of us are on special diets. I specifically state NO SUBSTITUTES, yet we continually get multiple substitutes and the problem is getting worse.**A recent order was for low sodium roast turkey with no substitutes in the special instructions indicator, yet $** of deluxe ham was delivered! They're not even the same color! These are tough times, and she couldn't afford to pay $** for something absolutely forbidden on her special diet.**Another time eggbeaters was ordered with no substitutes, yet something called Oat Milk was delivered - it was the same color container as the eggbeaters.**The most recent order contained substitutes for sugar free lime jello, lite string cheese sticks and the third we couldn't even identify! They were all for those on special diets.**How we we resolve this continuing problem?
Money is tight and we can't afford to pay for things we can't use
We've been customers of Ralphs for over ** years.
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Report a Problem issue
Reported by GetHuman5059508
Jul 13th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 19601 others
0 customers following this


GetHuman5059508 started working on this issue
Jul 13th, 2020 2:18pm
GetHuman5059508 indicated the issue is not fixed yet.
Jul 13th, 2020 2:25pm
GetHuman5059508 indicated the issue is not fixed yet.
Jul 13th, 2020 2:25pm
GetHuman5059508 indicated the issue is not fixed yet.
Jul 13th, 2020 11:04pm
GetHuman5059508 indicated the issue is not fixed yet.
Jul 13th, 2020 11:04pm

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