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GetHuman5059508's Report a Problem issue with Instacart from July 2020

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The issue in GetHuman5059508's own words
Not get substitutes! ... I order groceries for several people through Ralphs, and some of us are on special diets. I specifically state NO SUBSTITUTES, yet we continually get multiple substitutes and the problem is getting worse.**A recent order was for low sodium roast turkey with no substitutes in the special instructions indicator, yet $** of deluxe ham was delivered! They're not even the same color! These are tough times, and she couldn't afford to pay $** for something absolutely forbidden on her special diet.**Another time eggbeaters was ordered with no substitutes, yet something called Oat Milk was delivered - it was the same color container as the eggbeaters.**The most recent order contained substitutes for sugar free lime jello, lite string cheese sticks and the third we couldn't even identify! They were all for those on special diets.**How we we resolve this continuing problem?
Money is tight and we can't afford to pay for things we can't use
IF THEY CAN'T READ, DON'T HIRE THEM!!!!!!!!
We've been customers of Ralphs for over ** years.
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Report a Problem issue
Reported by GetHuman5059508
Jul 13th, 2020 - 9 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 19601 others
0 customers following this

Timeline

GetHuman5059508 started working on this issue
Jul 13th, 2020 2:18pm
GetHuman5059508 indicated the issue is not fixed yet.
Jul 13th, 2020 2:25pm
GetHuman5059508 indicated the issue is not fixed yet.
Jul 13th, 2020 2:25pm
GetHuman5059508 indicated the issue is not fixed yet.
Jul 13th, 2020 11:04pm
GetHuman5059508 indicated the issue is not fixed yet.
Jul 13th, 2020 11:04pm