The address for the customer was ****, however the apartment complex only went by odd n...

GetHuman-jenahell's customer service issue with Instacart from June 2020

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The issue in GetHuman-jenahell's own words
The address for the customer was ****, however the apartment complex only went by odd numbers. I placed the groceries outside of **** because I couldn’t find **** after driving all over. I couldn’t find the chat button to chat with this specific customer so I left them outside. *Secondly I noticed after completing an order in Palitine IL that I forgot to give the customer one of the Costco eggs that she wanted. I couldn’t figure out how do go about addressing this, as I wasn’t for sure that was hers or not and don’t have her address anymore. *I don’t know what to do about any of these issues. Please advice and support me with the best protocol moving forward. Thank you

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Customer service issue
Reported by GetHuman-jenahell
Jun 12th, 2020 - 5 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 19418 others
0 customers following this


GetHuman-jenahell started working on this issue
Jun 12th 9:47pm
GetHuman-jenahell indicated the issue is not fixed yet.
Jun 13th 2:35am

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