My card was charged twice. Charges were for a grocery order. April ** and April **. The...

GetHuman4881503's customer service issue with Instacart from May 2020

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The issue in GetHuman4881503's own words
My card was charged twice. Charges were for a grocery order. April ** and April **. The first charge should have been automatically cancelled when the updated charge on the **th, was finalized as I added additional articles. Instead, the ** April charge of $*** was left and the additional articles added to my account seperately. All correct except at that time, the original charge of $***.** should have been cancelled at that time. I have contacted Barclaycard who made the payment, and I see that a credit was issued to me after I started a dispute, on May **th. However, Publix Instacard, the grocery supplier has suspended my account because I disputed one of those two $*** amounts and said an automatic cancellation was issued to Barclays for one of the $*** amounts. Barclays obviously has not received this and my account is suspended with Instacard until Barclays gets this cancellatiom Can you Help Please* *Michael J Merry******@***.com

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Instacart

Customer service issue
Reported by GetHuman4881503
May 28th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 19098 others
0 customers following this

Timeline

GetHuman4881503 started working on this issue
May 28th, 2020 4:09pm

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