I am a head cashier at the Sprouts in San Diego, California. Specifically the Univerist...

GetHuman4868863's customer service issue with Instacart from May 2020

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The issue in GetHuman4868863's own words
I am a head cashier at the Sprouts in San Diego, California. Specifically the Univeristy City store. For the most part we love the Instacart shoppers but have a few we need to report. One, her first name is Dara and is an older female. She is not nice to our cashiers and complains about us not bagging or if we help with bagging how we are bagging for her. I have directed my cashiers to stop bagging for her all together because her demeanor is not friendly towards our staff at the cash lanes. **The second shopper is new and we do not know their name. It seems like English is a language barrier as they are a couple who is constantly asking our cashiers during transactions to help them find a product or what could be a replacement for an item not in stock. If we are not busy with customers, we are more than happy to help. But to interrupt during a transaction for our instore customers is not acceptable.**Please let us know what the process is for ticketing complaints on Instacart shoppers in our store. **Thank you!

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Customer service issue
Reported by GetHuman4868863
May 25th, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 19016 others
0 customers following this


GetHuman4868863 started working on this issue
May 25th, 2020 11:09pm