Last week two separate occasions lead to my account being deactivated. *) customer who...

GetHuman-chapeldl's Report a Problem issue with Instacart from May 2020

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman-chapeldl's own words
Last week two separate occasions lead to my account being deactivated. *) customer who was unhappy with replacements after several attempts at trying to contact her to figure out which replacement she wanted. After delivering the items the customer put the order was not delivered. I had to drive back to her house to confront her on the lie, which she explained she just was not happy with the replacements. The issue was resolved after she made a call and corrected the issue. *) the second main thing was instacart provided me the wrong address for a customer named Marie, she lived in Robinsville New Jersey and instacart provided me a Trenton address. After contact the customer to obtain a new address, I made a honest mistake of delivering one block behind the customers address. After retrieving all items the customer requested a refund. My account was deactivated without anyone calling or getting my side of the story. I have been doing instacart for almost a year and risking my life through this virus. It is unfair and unjust to deactivate my only way of paying bills and also providing for my family. I have already contacted Channel * news here in Jersey and they are ready to run the story. The lady was very racist ( Marie) and it is inhumane to do what instacart is doing. I need my account reactivated becuse it was instacart who provided me the wrong address.

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Report a Problem issue
Reported by GetHuman-chapeldl
May 25th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 18999 others
0 customers following this


GetHuman-chapeldl started working on this issue
May 25th, 2020 2:22pm

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