Purchases were ordered & delivered on **** to help us with a huge flooding emergency of...

GetHuman-cmahank's Refund issue with Instacart from May 2020

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The issue in GetHuman-cmahank's own words
Purchases were ordered & delivered on **** to help us with a huge flooding emergency of our basement. Widespread flooding in my town of Oak Park. My regular Jewel store is located **** Roosevelt in Oak Park & I am loyal customer to that store. We soon found out much more damage caused by flood than we could manage with products purchased, so need refund for all but one of items purchased please. Manager of that store said I must call you, so you could provide my store with payment info, so they could refund my funds within the Instacart return policy of * days. Name:Carol Mahan Kimsey, card used ends in **** for total of $***.**. Due to flooding crisis, ONE BOX of Hefty Multipurpose Large Trash Drawstring Bags costing $**.** absolutely had to be used upon delivery to save valuable possessions. Refund request is for total minus cost of that one item $**.**. My phone: *******-****. Flood repair will cost us an extremely high amount, so we truly need this refund. Jewel where items to be returned phone (***) ***-****. This refund request follows the Instacart return policy as written in every detail, within emergency conditions. We have been very loyal customers. I will need to arrange with store Manager how & when (before ****) to return items or if pick up is possible for a fee, after you supply payment*receipt info to Jewel store Manager. Assuming all will go as per policy* contact me if you are denying refund, and cite reason which does not contradict what your policy says on your website. Thank you very much.

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Instacart

Refund issue
Reported by GetHuman-cmahank
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 18923 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman-cmahank started working on this issue
May 23rd, 2020 1:15am