I am trying to order groceries from Publix however, Instacart is running Publix system...

GetHuman-onemotto's Report a Problem issue with Instacart from April 2020

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The issue in GetHuman-onemotto's own words
I am trying to order groceries from Publix however, Instacart is running Publix system. I opened an account with both Publix and Instacart and requested*completed my first delivery order. Before I had a chance to pay for my order the systems displayed an “oops” screen and everything disappeared. When trying to get my order restarted, the system told me Instacart needed to verify my ID. I sent them the info requested but my account continues to be deactivated. I have requested my password change several times because when logging in Instacart always indicates my email address is already being used or that the password is incorrect and my account with Instagram and Publix remains deactivated. Normally I would just give up but I live in a senior community that is locked down and residents cannot leave campus without repercussions. I need my groceries delivered and Richmond Hill, GA where I live has just * grocery stores Publix and Kroger, and last I ordered from Kroger was only delivered *** the order and they did not include bananas I ordered what store does not have an abundance of bananas? I need Publix delivery and access to my Publix. *Sincerely, ShirleyAnn Stanley

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Report a Problem issue
Reported by GetHuman-onemotto
Apr 21st, 2020 - 10 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 14821 others
0 customers following this

Timeline

GetHuman-onemotto started working on this issue
Apr 21st, 2020 8:11pm
GetHuman-onemotto indicated the issue is not fixed yet.
Apr 22nd, 2020 5:25am
GetHuman-onemotto indicated the issue is not fixed yet.
Apr 22nd, 2020 5:30am