I am trying to order groceries from Publix however, Instacart is running Publix system...
GetHuman-onemotto's Report a Problem issue with Instacart from April 2020
Help with my Instacart issue
First: share to improve GetHuman-onemotto's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-onemotto may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman-onemotto's own words
I am trying to order groceries from Publix however, Instacart is running Publix system. I opened an account with both Publix and Instacart and requested*completed my first delivery order. Before I had a chance to pay for my order the systems displayed an “oops” screen and everything disappeared. When trying to get my order restarted, the system told me Instacart needed to verify my ID. I sent them the info requested but my account continues to be deactivated. I have requested my password change several times because when logging in Instacart always indicates my email address is already being used or that the password is incorrect and my account with Instagram and Publix remains deactivated. Normally I would just give up but I live in a senior community that is locked down and residents cannot leave campus without repercussions. I need my groceries delivered and Richmond Hill, GA where I live has just * grocery stores Publix and Kroger, and last I ordered from Kroger was only delivered *** the order and they did not include bananas I ordered what store does not have an abundance of bananas? I need Publix delivery and access to my Publix. *Sincerely, ShirleyAnn Stanley
GetHuman-onemotto did not yet indicate what Instacart should do to make this right.
I have an issue with Instacart too
How GetHuman-onemotto fixed the problem
We are waiting for GetHuman-onemotto to fix the problem and share the solution with the rest of us customers.
Please help with my Instacart issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Instacart customer problems.