I signed up for express delivery, which was $*.**. Then, I TRIED, TRIED, for HOURS...

GetHuman4122464's Refund issue with Instacart from April 2020

Help with my Instacart issue
Top Tip from another customer
If you are business owner you will need to contact Yelp directly for a refund. If you are not a business owner the services may be free.
The issue in GetHuman4122464's own words
I was trying to back out, get my credit card refunded & never do business here again. All of this was explained, and in detail, in the paragraph above. ... I signed up for express delivery, which was $*.**. Then, I TRIED, TRIED, for HOURS!!! TO GET MY ORDER PLACED. When I could not navigate the website, I cancelled my order. There was NO ONE TO TELL THE PROBLEM TO AND THEN, BOOM!!! THE ORDER WENT THROUGH AND THERE WAS NO ONE TO CANCEL IT WITH. SO I PLACED A DISPUTE WITH MY CARD . I FILLED OUT THE COMMENT SECTION REGARDING THE ORDER. I WAS CHARGED A SERVICE FEE, TIP, ETC. SO WITH THE ALMOST TEN DOLLAR UPFRONT FEE, ADD ALL OTHER CHARGES, IT WAS ALMOST $**.** TO GET GROCERIES FROM ALDI'S! PLUS----- THE MILK WAS WITHIN * DAYS OF BEING OUT OF DATE!!!! WHO CAN CONSUME * GALLONS OF MILK IN * DAYS WHEN YOU'RE A HOUSE OF * SENIOR CITIZENS!?? WHEN I SHOP MYSELF, I MAKE SURE THE DATE IS WAYYYYY OUT, LIKE *-** DAYS. ALL IN ALL, IF ONE CUSTOMER REP., WHO SPOKE ENGLISH, HAD JUST PICKED UP THE PHONE, I COULD HAVE GOTTEN ALL THIS CANCELLED IN NO TIME.
We are under quarantine and needed a service like this. But I'd give the website a F as a grade, if this is as low as it goes. And I would NEVER, EVER, EVER RECOMMEND INSTACART TO ANYONE.
A REFUND OF THE CHARGES WHICH I FEEL WAS UNJUSTLY CHARGED TO ME.
YEAH. I HAVE FILED A FORMAL DISPUTE WITH MY CREDIT CARD. LIKE I HAVE ALREADY STATED: IF ONE PERSON HAD MANNED THE PHONE IN CUSTOMER SERVICE, IT COULD HAVE ALREADY BEEN OVER WITH.
How GetHuman4122464 fixed the problem

We are waiting for GetHuman4122464 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Instacart customer problems.
How do I report a problem with my Instacart order?How do I get a refund from Instacart?
Do you have a customer issue as well?
We can help you get Instacart's attention and get better help faster. Tap below to get started.
Having Instacart issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Instacart

Refund issue
Reported by GetHuman4122464
Apr 20th, 2020 - 9 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 14560 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman4122464 started working on this issue
Apr 20th, 2020 8:37pm
GetHuman4122464 shared this issue with your circles on Google+
Apr 20th, 2020 8:38pm
GetHuman4122464 indicated the issue is not fixed yet.
Apr 21st, 2020 12:41am
GetHuman4122464 indicated the issue is not fixed yet.
Apr 21st, 2020 12:51am
GetHuman4122464 indicated the issue is not fixed yet.
Apr 21st, 2020 12:52am
GetHuman4122464 indicated the issue is not fixed yet.
Apr 21st, 2020 12:48pm
GetHuman4122464 indicated the issue is not fixed yet.
Apr 21st, 2020 9:41pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies