April *, **** I placed order through Instacart for Brookshires and delivery was made on...

GetHuman-nampenny's customer service issue with Instacart from April 2020

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman-nampenny's own words
April *, **** I placed order through Instacart for Brookshires and delivery was made on April **. My zip code is ***** so I'm not sure if Brookshires with ***** or my Brookshires ***** made the transaction. I can not find any record of getting my Thankyou cards reward points. I gave info on the loyal card site using my phone number ***-***-**** which Is what I use connected to that program. The initial total of groceries was $***.**, total amount $***.**. I really want this amount credited to my reward program. Brookshire's said I had to resolve the issue with you. If I can't get my points using Instacart, then I will find another way to get my groceries. Thank you and I hope to hear from you with a resolution to this.

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Instacart

Customer service issue
Reported by GetHuman-nampenny
Apr 18th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 14030 others
0 customers following this

Timeline

GetHuman-nampenny started working on this issue
Apr 18th 2:51pm