Hi,*I have now been waiting on hold for about ** minutes on your "customer service" pho...

GetHuman-mjmcnlaw's Refund issue with Instacart from April 2020

Help with my Instacart issue
First: share to improve GetHuman-mjmcnlaw's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mjmcnlaw may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
Top Tip from another customer
If you are business owner you will need to contact Yelp directly for a refund. If you are not a business owner the services may be free.
The issue in GetHuman-mjmcnlaw's own words
Hi,*I have now been waiting on hold for about ** minutes on your "customer service" phone line. **I contacted Instacart on Saturday, April **, ****. **I was supposed to have a delivered Order in the amount of $***.** from the Fresh Market, Solomons Island Road, Annapolis, Maryland. **Your Instacart shopper was a Shikara. She did not deliver the Order to ME at my Address, **** Hunting Wood Road, Annapolis MD. Instead, she delivered it to some unknown "old man" who opened the door. She did not verify the amount of the order, the e-mail ,or the name of the individual.**I called Instacart within an hour or so after not receiving the Order. I stayed on the line for almost ** minutes. I spoke with a Broderick. I was told my $***.** was being refunded to my bank account. I have not received it. I would like the refund, please. Your company has had enough time to make the refund. Thank you.**MaryJoan McNamara***** Hunting Wood Road*Annapolis, MD ***** ****-***-******I have taken pictures of this correspondence.

GetHuman-mjmcnlaw did not yet indicate what Instacart should do to make this right.

How GetHuman-mjmcnlaw fixed the problem

We are waiting for GetHuman-mjmcnlaw to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Instacart customer problems.
How do I report a problem with my Instacart order?How do I get a refund from Instacart?
Do you have a customer issue as well?
We can help you get Instacart's attention and get better help faster. Tap below to get started.
Having Instacart issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Refund issue
Reported by GetHuman-mjmcnlaw
Apr 17th, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 13752 others
0 customers following this


GetHuman-mjmcnlaw started working on this issue
Apr 17th, 2020 4:10pm