I placed an order for quilted northern toilet paper. They were out of stock and the it...

GetHuman4648179's Refund issue with Instacart from April 2020

Help with my Instacart issue
Top Tip from another customer
If you are business owner you will need to contact Yelp directly for a refund. If you are not a business owner the services may be free.
The issue in GetHuman4648179's own words
I placed an order for quilted northern toilet paper. They were out of stock and the item was replaced with a **** feet fo food service film. The shopper did not contact me prior to this replacement and I did not authorize it. I want this time returned and i'd like a refund.

GetHuman4648179 did not yet indicate what Instacart should do to make this right.

How GetHuman4648179 fixed the problem
I contacted them via the app and explained all the details. The next day I received an email from them stating they would credit my account $** (cost of the poor substitution) AND refund my credit card $**. Very happy with the resolution.
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Instacart

Refund issue
Reported by GetHuman4648179
Apr 15th, 2020 - 6 months ago
Fixed
GetHuman4648179 shared how to fix
Seen by 9 customers so far
Similar issue to 13117 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman4648179 started working on this issue
Apr 15th 5:38pm
GetHuman4648179 indicated the issue is not fixed yet.
Apr 15th 10:00pm
GetHuman4648179 confirmed the issue is fixed. Hooray!
Apr 16th 7:05pm
GetHuman4648179 confirmed the issue is fixed. Hooray!
Apr 16th 7:58pm

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