Hello,**My name is Citlaly and I have an account with you and last week I made an order...

GetHuman4642111's Report a Problem issue with Instacart from April 2020

Help with my Instacart issue
The issue in GetHuman4642111's own words
Hello,**My name is Citlaly and I have an account with you and last week I made an order, but there has been confusion and I would like some help. **I appreciate the $*.** USD credit added to my account, but there is something that simply doesn't add up.**I made a grocery order to Sprouts and Superior Groceries and here is the math that I did.**Sprouts-** $**.*** $*.*** $*.*** $*.*** $*.*** $*.************* $**.** (Total) But there is a problem here. For the Cranberry Juices, I had originally ordered * that cost $*.** each so if it would have been $*.** for both.* But they replaced it with * different Cranberry Juices which cost $*.** each, and so it would have totaled to $*.** for both, but you made me pay $*.** *x.* So then for Sprouts, my correct total would be $**.** when taking out the extra $*.**.***Superior Groceries-** $*.*** $*.*** $*.*** $*.*** $*.*** $*.*** $*.*** $*.*** $*.*** $*.*** $*.*** $*.*** $*.************* $**.** (Total) For Superior Groceries, you did not charge the Gold Medal Whole Wheat Flour which is correct for they did not find the flour I needed.* But on the Instacart receipt, it said the total was $**.** meaning you charged ** cents extra which is ok, it's only ** cents, I'm not sure where that came from.****So now I added both totals** $**.*** $**.************** $**.** *** $**.** - correct total for both* $*.** - Checkout bag tax or fee* $*.** - Delivery fee* $*.** - Sales tax* $*.** - Tip* $*.** - Service fee******************** $***.** Total**Then you guys say you charge $*** for now and then refund it after, so here is what would be refunded.** $***.*** $***.***************** $**.** (refund)***Now here is what you guys did and what I would then have to be refunded.** $**.*** $**.************* $**.** Total**** $**.** - correct total for both* $*.** - Checkout bag tax or fee* $*.** - Delivery fee* $*.** - Sales tax* $*.** - Tip* $*.** - Service fee**************** $***.** Total***Now the $*** you charged and the refund that should actually be given.** $***.*** $***.***-************ $**.** (Refund)****PLEASE contact me as soon as possible.**Thank you,**Citlaly

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Instacart

Report a Problem issue
Reported by GetHuman4642111
Apr 15th, 2020 - 6 months ago
Fixed
Seen by 5 customers so far
Similar issue to 12930 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman4642111 started working on this issue
Apr 15th 1:22am
GetHuman4642111 confirmed the issue is fixed. Hooray!
Apr 16th 6:03am
GetHuman4642111 confirmed the issue is fixed. Hooray!
Apr 16th 6:11am