My senior friend got an email from instacard. I wondering if it's a fraud email. Can yo...

GetHuman-felixnek's Report a Problem issue with Instacart from April 2020

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My senior friend got an email from instacard. I wondering if it's a fraud email. Can you advice if your company will wirte such email as below:*At Instacart, we work hard to protect our valued customers.*We’ve detected unusual activity related to your account and have placed it on hold for your protection. If an order was recently placed on your account, we’ve already canceled and refunded it for you.*To remove this hold, we need to verify that your identity matches the credit card on file. Please reply to this email with photos of the following items:***Your driver license or valid, government-approved ID.***Your payment card showing only your name and the last * digits of your card (feel free to block the initial numbers).

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Report a Problem issue
Reported by GetHuman-felixnek
Apr 12th, 2020 - 6 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 12064 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman-felixnek started working on this issue
Apr 12th 7:03pm