My package was not delivered by your agent Raul last Monday between * and *pm, and has...

GetHuman4616982's Report a Problem issue with Instacart from April 2020

Help with my Instacart issue
The issue in GetHuman4616982's own words
My package was not delivered by your agent Raul last Monday between * and *pm, and has not been delivered yet (Friday morning). He claimed in an e-mail that he delivered it to our apartment. door, but he could not have done that as our building is locked down so he would have been blocked at the desk in front of the front door. Moreover, he did not sign in and the personnel at the desk said he had not arrived. Please get my package to me or get one of your agents to get another one and deliver it propery here.*Robert Irish

GetHuman4616982 did not yet indicate what Instacart should do to make this right.

How GetHuman4616982 fixed the problem
I finally got an agent on Care*MyShopper*chat after * tries over * days totaling about **-** hours of waiting and finally giving up on each one until today when Elena came on just as I was about to hit "delete". She arranged for a delivery of my package next Monday. Took her about * minutes! Responses from Instacart to my E-mails and calls on "ContactUs" were worse than useless. Each one, each time, said to contact the other....and no response otherwise. Hurray for Elena....even though her chat appearance tried my patience....but not her fault, of course. I understand My Shopper*chat had a backlog of several thousand. Suggests to me their employees are either undestaffed badly or not very efficient.*Robert Irish
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Instacart

Report a Problem issue
Reported by GetHuman4616982
Apr 10th, 2020 - 6 months ago
Fixed
GetHuman4616982 shared how to fix
Seen by 3 customers so far
Similar issue to 11354 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman4616982 started working on this issue
Apr 10th 3:06pm
GetHuman4616982 confirmed the issue is fixed. Hooray!
Apr 10th 7:39pm

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