My name is Lorita Berry. I am a new shopper with you as of yesterday. I had a very fru...

GetHuman-foxxglov's customer service issue with Instacart from April 2020

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The issue in GetHuman-foxxglov's own words
My name is Lorita Berry. I am a new shopper with you as of yesterday. I had a very frustrating and humiliating thing happen today. The instacart M*C was denied in payment. I couldn't pay for the items I shopped for over an hour. I could not call you to fix the problem because all numbers said discontinued. After ** minutes of trying to reach you I had to give up, cancel batch and leave items in the store. Is this a frequent occurance and how can it be fixed. I do not want to go through this again. It costs me time and money! I have been trying to reach you in some way for almost * hours. I was even asked if the card was actually mine. Beyond humiliating and frustrating. I would like to hear from you asap as I feel I cannot go out shopping again until I feel protected and supported in this and all issues that might arise. Please contact me as soon as possible, or sooner. I need to work. What is a workable number to call you?

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Instacart

Customer service issue
Reported by GetHuman-foxxglov
Apr 7th, 2020 - 7 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 10276 others
0 customers following this

Timeline

GetHuman-foxxglov started working on this issue
Apr 7th 10:45pm
GetHuman-foxxglov indicated the issue is not fixed yet.
Apr 8th 3:35am
GetHuman-foxxglov indicated the issue is not fixed yet.
Apr 8th 3:14pm

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