The shopper, Ryszard, contacted me at about *:** this morning to notify me that he was...

GetHuman-susanbfa's Report a Problem issue with Instacart from April 2020

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The issue in GetHuman-susanbfa's own words
The shopper, Ryszard, contacted me at about *:** this morning to notify me that he was doing my order that was placed on April *th at Gelson's in Los Angeles CA. Now, at *:** p.m. he notified me that my order got mixed up with another. I have not heard from him since even though I have asked if he was going to deliver it or not. Also, he has charged me. My order was not very large, and it is ridiculous that it took all of this time. He ignored my instructions to "Not Replace" while he was shopping, and he never even looked for a lot of the items. (He did not credit them or replace them or anything.) I expect a credit for the entire order. I have had some very lovely shoppers from you, but this was a disaster. I did not get his whole phone number when he contacted me, but I did get ***-**. He should not be working for you.

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Report a Problem issue
Reported by GetHuman-susanbfa
Apr 14th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 12807 others
0 customers following this

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GetHuman-susanbfa started working on this issue
Apr 14th 8:40pm

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