I had an order delivered to me yesterday late afternoon. There were eight or nine items...

GetHuman-nahracar's customer service issue with Instacart from April 2020

Help with my Instacart issue
The issue in GetHuman-nahracar's own words
I had an order delivered to me yesterday late afternoon. There were eight or nine items that I had not ordered. I forgave maybe three of them, but there were at least *, I believe, that were changed without my permission, which I definitely would not order. Yesterday I submitted all of this information on the app. But now, I cannot even get my order up on the screen. I was communicating with someone, they asked me how I wanted to settle the issue, and gave me some choices, one of which was to be called. I chose that one. I was told that someone would call me shortly. And no one got in touch with me. At this point I want to have one of your shoppers pick up the undesirable items, exchange them for the ones I ordered, and give me cash for the ones that still are not available. I would like to do it that way because I’m not certain I’m going to stay with your service.

GetHuman-nahracar did not yet indicate what Instacart should do to make this right.

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Instacart

Customer service issue
Reported by GetHuman-nahracar
Apr 14th, 2020 - 6 months ago
Fixed
Seen by 7 customers so far
Similar issue to 12743 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman-nahracar started working on this issue
Apr 14th 7:02pm
GetHuman-nahracar confirmed the issue is fixed. Hooray!
Apr 15th 3:38am
GetHuman-nahracar confirmed the issue is fixed. Hooray!
Apr 15th 3:49am
GetHuman-nahracar confirmed the issue is fixed. Hooray!
Apr 16th 6:34pm
GetHuman-nahracar confirmed the issue is fixed. Hooray!
Apr 17th 7:15pm

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