I placed an Instacart order this afternoon and got an email that it was delivered at...

GetHuman4580063's Report a Problem issue with Instacart from April 2020

Help with my Instacart issue
The issue in GetHuman4580063's own words
I placed an Instacart order this afternoon and got an email that it was delivered at *:**PM, but I did not receive the order and have no way of figuring out where it was incorrectly delivered to. I have ordered from Instacart in the last two weeks with no issue, so the problem is not on my end.

GetHuman4580063 did not yet indicate what Instacart should do to make this right.

How GetHuman4580063 fixed the problem
Initiated a live chat within the app. Provided my phone * and email. Told them I never received my order despite it being marked as delivered. The rep called the shopper and determined it was an app glitch. My order was delivered within ** minutes of talking to the rep.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Instacart customer problems.
How do I report a problem with my Instacart order?How do I get a refund from Instacart?
Do you have a customer issue as well?
We can help you get Instacart's attention and get better help faster. Tap below to get started.
Having Instacart issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Report a Problem issue
Reported by GetHuman4580063
Apr 3rd, 2020 - 8 months ago
GetHuman4580063 shared how to fix
Seen by 10 customers so far
Similar issue to 8602 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address


GetHuman4580063 started working on this issue
Apr 3rd 7:39pm
GetHuman4580063 confirmed the issue is fixed. Hooray!
Apr 4th 12:13am