Instacart is only allowing orders from people willing to pay the delivery fee. They are...
GetHuman4562703's Report a Problem issue with Instacart from April 2020
Help with my Instacart issue
First: share to improve GetHuman4562703's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4562703 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman4562703's own words
Instacart is only allowing orders from people willing to pay the delivery fee. They aren't allowing instacart express subscribers to place orders, at least not in dallas. I have screenshots demonstrating the fact that instacart will allow non-subscribers to check out (with a delivery fee) but won't allow instacart express members to do so, at least in Dallas, If this issue is not corrected, not only will I be disputing the annual subscription charge with my bank, I'll be reaching out to media contacts about this issue. It's outrageous that Instacart is eschewing its own primary customer base in order to make more short-term money. There's no point to paying the annual express membership if it doesn't mean anything. If Instacart is prioritizing non-members over members, there is literally no point to paying for express.
GetHuman4562703 did not yet indicate what Instacart should do to make this right.
I have an issue with Instacart too
How GetHuman4562703 fixed the problem
We are waiting for GetHuman4562703 to fix the problem and share the solution with the rest of us customers.
Please help with my Instacart issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Instacart customer problems.