I placed a grocery order on ******* for Target. A shopper named Aminata H. texted me at...

GetHuman4547988's customer service issue with Instacart from March 2020

Help with my Instacart issue
Before contacting them, items GetHuman4547988 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman4547988's own words
I placed a grocery order on ******* for Target. A shopper named Aminata H. texted me at *:** am that she was my shopper. No other texts until *:** am stating she was having network issues. Items wouldn’t scan. “I need to cancel this order.” I texted back “The whole order?” Then I texted again that I added a different credit card. Try that one. I was thinking she was having problems with the card. She texted back “ok.” I had no other contact with her until I texted her at **:** am asking “are you still shopping for my groceries?” I immediately received a text stating, “this is Joseph. I will be doing your shopping.” I texted him asking what happened to my other shopper which he said he didn’t know there was another shopper. Joseph shopped and delivered items available and many replacements. At *:** pm I get an email with my receipt. On this receipt it shows I assume the items Aminata H had pulled but I DID NOT receive those items. Plus she added ** cases of *-UP at $*.** each when I ordered *. My card was charged a total of $***.**. There’s approximately $*** incorrectly charged to my credit card. I want the fraudulent charged refunded. I click the link to report a problem and try to log in and it says incorrect email or password. Sometimes it says “Oops this page doesn’t exist” problem ***. *I found an email address for help but haven’t received an answer. Did this woman, Aminata H steal the groceries I’m charged for? I need to speak to someone.**Linda Anderson ***** E Shepherd Ave, Apt ****Fresno, CA ******(***)***-**********@***.com

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Customer service issue
Reported by GetHuman4547988
Mar 29th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 6408 others
0 customers following this

Timeline

GetHuman4547988 started working on this issue
Mar 29th, 2020 8:18pm
GetHuman4547988 shared this issue with your circles on Google+
Mar 29th, 2020 8:20pm
GetHuman4547988 indicated the issue is not fixed yet.
Apr 2nd, 2020 5:24am