I placed a grocery order on ******* for Target. A shopper named Aminata H. texted me at...

GetHuman4547988's customer service issue with Instacart from March 2020

Help with my Instacart issue
Before contacting them, items GetHuman4547988 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman4547988's own words
I placed a grocery order on ******* for Target. A shopper named Aminata H. texted me at *:** am that she was my shopper. No other texts until *:** am stating she was having network issues. Items wouldn’t scan. “I need to cancel this order.” I texted back “The whole order?” Then I texted again that I added a different credit card. Try that one. I was thinking she was having problems with the card. She texted back “ok.” I had no other contact with her until I texted her at **:** am asking “are you still shopping for my groceries?” I immediately received a text stating, “this is Joseph. I will be doing your shopping.” I texted him asking what happened to my other shopper which he said he didn’t know there was another shopper. Joseph shopped and delivered items available and many replacements. At *:** pm I get an email with my receipt. On this receipt it shows I assume the items Aminata H had pulled but I DID NOT receive those items. Plus she added ** cases of *-UP at $*.** each when I ordered *. My card was charged a total of $***.**. There’s approximately $*** incorrectly charged to my credit card. I want the fraudulent charged refunded. I click the link to report a problem and try to log in and it says incorrect email or password. Sometimes it says “Oops this page doesn’t exist” problem ***. *I found an email address for help but haven’t received an answer. Did this woman, Aminata H steal the groceries I’m charged for? I need to speak to someone.**Linda Anderson ***** E Shepherd Ave, Apt ****Fresno, CA ******(***)***-**********@***.com

GetHuman4547988 did not yet indicate what Instacart should do to make this right.

How GetHuman4547988 fixed the problem

We are waiting for GetHuman4547988 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Instacart customer problems.
How do I report a problem with my Instacart order?How do I get a refund from Instacart?
Do you have a customer issue as well?
We can help you get Instacart's attention and get better help faster. Tap below to get started.
Having Instacart issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman4547988
Mar 29th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 6408 others
0 customers following this


GetHuman4547988 started working on this issue
Mar 29th, 2020 8:18pm
GetHuman4547988 shared this issue with your circles on Google+
Mar 29th, 2020 8:20pm
GetHuman4547988 indicated the issue is not fixed yet.
Apr 2nd, 2020 5:24am