An order has been delivered to the wrong address. It was delivered to *** S. Idaho Pl...

GetHuman-rmagnagh's Report a Problem issue with Instacart from March 2020

Help with my Instacart issue
The issue in GetHuman-rmagnagh's own words
An order has been delivered to the wrong address. It was delivered to *** S. Idaho Pl in Kennewick. No one placed an order at that house. We are neighbors and noticed bags outside their door. We looked and it is an instacart order from Fred Meyers. Called them and they cannont help. Gave us a phone number for you of *-***-***-****. At this time I have now been on hold for almost * hrs. This is RIDICULOUS. We would like to give you information from the sales slip to maybe identify what family this order should have gone to. Please call ***-***-****. I'm about ready to hang up on my other phone, but feel bad for whomever this order should have gone to.

GetHuman-rmagnagh did not yet indicate what Instacart should do to make this right.

How GetHuman-rmagnagh fixed the problem
I guess you could call it fixed. After waiting almost * hrs. on hold, the representative ended up telling me to just keep the groceries. They felt the person who should have gotten them had probably already contacted them and they would either redeliver or credit their account. I had the receipt that came with the food, but even with all the identifying numbers on the receipt, the instacart person was not able to identify anything. I guess we were blessed with some food, but I felt sorry for the family it was intended for.
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Instacart

Report a Problem issue
Reported by GetHuman-rmagnagh
Mar 28th, 2020 - a year ago
Fixed
GetHuman-rmagnagh shared how to fix
Seen by 5 customers so far
Similar issue to 6036 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman-rmagnagh started working on this issue
Mar 28th, 2020 9:03pm
GetHuman-rmagnagh confirmed the issue is fixed. Hooray!
Mar 29th, 2020 2:43pm

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