My shopper Marlo Paniagua was shoping at Shaws, Chapel Hill, Garden City, Cranston, RI...

GetHuman-pettaxi's customer service issue with Instacart from March 2020

Help with my Instacart issue
The issue in GetHuman-pettaxi's own words
My shopper Marlo Paniagua was shoping at Shaws, Chapel Hill, Garden City, Cranston, RI.*When he tried ti charge the order your system kept coming up ERROR they were not able to finish the transaction. He has the receipts showing how many times the tried. The debit of $***.** still appears on my account. Marlo checked his orders for today and my order is no longer showing. On the order summary all items are * except *. Nothing has been received.*Order Total*Items Subtotal*$*.***Tip*$*.***Service Fee*$*.***Credit*Discount Applied*$-*.***Total*$*.***Express Member Free Delivery!**Savings from Shaw*'s $*.****Your card was temporarily authorized for $***.** to allow for changes from replacements or special requests. Your final charge will only include items you receive.*Sharon Demoranville

GetHuman-pettaxi did not yet indicate what Instacart should do to make this right.

How GetHuman-pettaxi fixed the problem
Cancelled the order over the phone. Was on hold for * hours have to be patient.
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Customer service issue
Reported by GetHuman-pettaxi
Mar 28th, 2020 - a year ago
Fixed
GetHuman-pettaxi shared how to fix
Seen by 10 customers so far
Similar issue to 5851 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman-pettaxi started working on this issue
Mar 28th, 2020 4:16pm
GetHuman-pettaxi indicated the issue is not fixed yet.
Mar 28th, 2020 11:33pm
GetHuman-pettaxi indicated the issue is not fixed yet.
Mar 28th, 2020 11:35pm
GetHuman-pettaxi indicated the issue is not fixed yet.
Mar 28th, 2020 11:36pm
GetHuman-pettaxi indicated the issue is not fixed yet.
Mar 30th, 2020 12:07pm
GetHuman-pettaxi confirmed the issue is fixed. Hooray!
Mar 31st, 2020 6:56pm

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