First, our order was supposed to be delivered between *-*PM yesterday and was delivered...

GetHuman-jyifrach's Refund issue with Instacart from March 2020

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
Top Tip from another customer
Unless the fine print of the Living Social coupon says anything else, users are able to get a refund within 14 days of the purchase.
The issue in GetHuman-jyifrach's own words
First, our order was supposed to be delivered between *-*PM yesterday and was delivered at about *:**-*:**. Our shopper said his app froze and couldn’t get our address. So how long was my food sitting in brown paper bags without any temperature control? *Secondly, we had * items that were incorrect items that we were charged for the original item we ordered. We ordered Mexican rice and received “cream of rice”, shredded mexican cheese and recieved “mild cheddar” , cilantro but recieved flat leaf parsley, we ordered dried mangoes (*) and recieved only *... they were the wrong brand. And ordered who bean coffee and recieved ground. *I rated my transaction and reported the issues above and was sent a generic email about how I’d be credited **.** for the trouble and that I could use that on my next order. *I’ll tell you, I don’t want to order with you again. The lack of care and timeliness from your shopper and customer service is absolutely HORRIBLE. I’ll happily return all of the groceries to you for a full refund.

GetHuman-jyifrach did not yet indicate what Instacart should do to make this right.

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Instacart

Refund issue
Reported by GetHuman-jyifrach
Mar 28th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 5840 others
0 customers following this

Timeline

GetHuman-jyifrach started working on this issue
Mar 28th, 2020 4:07pm
GetHuman-jyifrach indicated the issue is not fixed yet.
Mar 28th, 2020 8:09pm
GetHuman-jyifrach indicated the issue is not fixed yet.
Mar 29th, 2020 4:09pm
GetHuman-jyifrach indicated the issue is not fixed yet.
Mar 31st, 2020 4:07pm

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